FAQ

Frequently Asked Questions

1. How long does shipping take?

Orders are processed within 1–3 business days.
Delivery usually takes 7–15 business days, depending on your location and product availability.

2. Do you ship internationally?

Yes, we ship worldwide 🌍
Shipping times may vary slightly by region.

3. How can I track my order?

Once your order ships, you’ll receive a tracking email.
You can also use the “Track Your Order” link in our menu or footer by entering your order number and email.

4. Do you offer returns or refunds?

Yes. You can request a return within 30 days of delivery.
Returns within 7 days may be eligible for a refund, while later returns may qualify for store credit or exchange.
Please see our Refund Policy for full details.

5. What if I receive a damaged or wrong item?

Please contact us at office@charmscart.com within 2 days of delivery (within 48 hours) with photos.
We’ll resolve the issue quickly with a replacement or suitable solution.

6. Is your jewelry hypoallergenic and tarnish-resistant?

Yes. Our jewelry is designed to be hypoallergenic and tarnish-resistant when properly cared for.
Avoid water, perfumes, and chemicals to keep your pieces shining longer.

7. How can I contact Charmscart?

You can reach us anytime at office@charmscart.com or through our Contact Us page.
We usually respond within 24–48 hours.